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General Glossary & FAQs

What is your refund policy?

For hourly services, I do not give refunds - I've already done the work. If you are unhappy, I will do my best within reason to make things right.

For workshops, presentations, and packages, there are no refunds after the event or work. I will consider refunds for prepayments on a case-by-case basis.

For products, exchanges are usually accepted, but is determined on a case-by-case basis. You may have to pay return shipping.

Digital product/course sales are final.

Which areas do you service?

  • My hourly services area includes Oro Valley, Marana, Dove Mountain, Catalina, Saddlebrooke, Oracle, and San Manuel.
  • My workshops, presentations, and vendor events service area is Greater Tucson.
  • My products and packages can be shipped anywhere in the US (local regulations are your responsibility to know and follow). And of course digital products/courses are available anywhere you have internet access.

Do you require masks/vaccines?

I strongly believe that one's medical history is no one else's business and that everyone has a right to do what is best for them. I don't need (or want) to know your vaccination status and I don't mind if you wear a mask or not while working together. If you require a mask and/or vaccine for anyone working around you please look elsewhere for in-person services.

My store (products for sale) is open and available for everyone.

Have another question?

If you have a question that isn't answered here, please reach out to me with it.

All methods of contact can be found on my Contact page.

The Organized Dane Glossary & FAQs

What is a Clutter Manager? Why hire one? What are the benefits? Is my information confidential

A Clutter Manager is just that - someone to help you manage your clutter. l'm a non-judgmental, unbiased, 3rd-party to guide you through the process of letting go of your excess stuff. I can help find appropriate professional resources, help inventory, arrange for pick-up of items you wish to donate, and physical assistance as well as verbal instruction. I can discuss organizing principles and tailor them to your learning style and abilities to give you back your time and space.

Of course! All meetings, conversations, and questions are between you and I, and no one else.

Which home areas do you service? Are there any limitations?

  • I work in any room or area in your home or office, including attics and garages. However, working areas must be air-conditioned, not swamp-cooled, in the summer (May – September). There must be electricity available somewhere on the property.

Will you work with me or just coach me? Will I have to do things when you aren’t there?

That choice is totally up to you. If you don’t want to touch a thing, you don’t have to. But, if you (or anyone else) want to help, feel free! It’ll get the job done quicker and save you money. I may assign “homework.” It isn’t required but it does save you money, and gives you a greater sense of progress! If you don’t do it, you will not “get in trouble.” It’s simply job security for me :) Once we establish trust and what is desired, I can even work while you aren’t there.

What are the scheduling rules? Will you be flexible & work around my schedule?

I will work with you and your schedule, within reason. My basic schedule can be found on the Contact page. A $100 fee will be added to your bill for any same-day changes or cancellations. Too many reschedules or cancellations will void the contract. Appointments are a minimum of 4-hours (we can work less, but you will be changed 4 hours). I do not work weekends (still may communicate however), nor holidays.

Why do you charge for some "extras" that others don't?

It’s rather complicated, but I can break it down into 2 big categories:

I have a firm belief that you should only pay for what you use. It’s not fair to make someone pay $90/hr for just organizing, when others get organizing, donation drop off, 3rd-party scheduling, and shopping for the same price. This also allows me to better tailor the service to you and your needs.

I'm not a mover or hauler. Doing those things causes extra wear and tear on my vehicle, which increases my insurance and basic business costs. And takes up time I could be with another client, so I charge for my time to do those things,

What are your rates? What forms of payment are accepted? When is payment due?

That depends on the service. Please see Services for specific details. But generally:

  • For in-person organizing services, I charge hourly plus any items/cost to perform those services. I require payment at the end of each working session.
  • For any packages or workshops, I require payment upfront (either before or start of day one).

I prefer cash or check but will accept credit cards for a slight fee for services.


Any flat paper-like items. Such as photos, newspapers and magazines, programs, posters, articles and photos you've cut out of other things, certificates and diplomas, mail, bills, manuals, etc...


Any excess items that make your living spaces hard to use for their intended purposes. Or make you feel anxious by having too much.


"Attention Deficit...Oh Shiny (or Squirrel if you're a dog person)!"

A term I coined for those people who are so creative that they constantly have ideas running through their head, but aren't negatively impacted enough to get an official ADD/ADHD diagnosis.

Bankers Box

Bankers Box is a trademark of Fellowes Inc. but is sometimes used to describe any box made of heavy-duty corrugated cardboard that is roughly the height and width of a file folder and the length of a file cabinet drawer (approximately 24 inches).

Dispose of/Get rid of/Toss

This does not necessarily mean "throw in the trash." It's a catch-all I use to mean any items you no longer want/need to keep. It is everything that is leaving your home or office. This can mean trash (of course), recycle, shred, donate, sell, etc...

I do my best to recycle and donate as much as I can before things go in the trash.


Have you heard or seen a phrase/term you don't understand? Please contact me and I'd be happy to explain it - and add it to the website here.

[email protected]

Defense Power Glossary & FAQs

What is Self-Defense? Why do I need to protect myself?

Self-defense is taking your personal safety into your own hands. It requires training, usually re-training yourself in your daily habits. And usually consists of carrying some kind of weapon (unless you want to rely solely on a martial arts, which I do not recommend).

Everyone needs to take an active part in their own protection because help isn't always right around the corner (especially now with the defunding that's happening to the police). Even in great neighborhoods, the shortest response time is 4 minutes. That is an eternity when you are fighting for you life.

Are there any limitations or regulations for self-defense tools?

Of course there are! Too many to name specifically, but generally:

Liberal states are much more restricted than conservative states.

Handgun permits are recommended, especially for concealed carry (CCW)

It is your responsibility to research for your own area.

Concealed Carry

Typically used in relation to handguns, but technically pertains to all tools.

Carrying your tool in a fashion that can't be seen. Such as in your waistband or purse.

Do research for your area before you decide to carry in this way.

Striking Tool/Kubaton

Stick style self defense weapon made of either steel, wood, strong plastic or other durable material

Kubotan is a genericized trademark for a self-defense keychain weapon developed by Sōke Takayuki Kubota in the late 1960s

Stun Gun/Taser

(Usually) small hand-held devices that produce an electric shock which incapacitates an attacker by messing with the electric impulses of their muscles. These tools require contact to physically stop an attacker, but the sound alone can be a good deterrent. (Generally) non-lethal. All of mine are rechargeable and thus indefinitely usable.

Similar to stun guns, Tasers produce an electric shock. The big difference is that Tasers shoot the electrical prongs at the attacker. Which then have to be reloaded after each shot. And are typically illegal for civilian use.

Taser is also a brand name (like Coca Cola or Kleenex), so PLEASE stop using Taser as a general phrase!

Pepper (Canine, Bear) Spray

Pressurized canister that produces an aerosol spray containing oils derived from cayenne pepper, irritating to the eyes and respiratory passages and used as a disabling weapon. Most on the market are a one-use canister, but many have the ability to replace the canister without buying a new case. Non-lethal and non-permanent effects. Some contain a UV dye.

You really have to pay attention to your surroundings before using pepper sprays so you don't get affected too.

Animal sprays are similar with usually more and hotter spray. Not intended for human use. You could be sued after-the-fact for using them on a human.


"Radio Frequency Identification"

Many credit cards are now equipped with an RFID chip (allows you to simply tap to pay instead of inserting or swiping). All you need to read them is the correct app on a smartphone with Bluetooth capability.

RFID blocking wallets and bags, prevent your cards from being read.


Have you heard or seen a phrase/term you don't understand? Please contact me and I'd be happy to explain it - and add it to the website here.

[email protected]

A Good Story Glossary & FAQs

What makes a book antique vs vintage?

A vintage book is at least 50 years old while an antique book is at least 100 years old!

Can I go see all your books in person?

Unfortunately, no. My HOA doesn't allow a business in the home where customers come to visit (keeps traffic down since our streets are not made for consumer traffic).

Currently the best ways to shop are to order online for direct shipping, or at a local event. I can even bring the books you'd like to look at.

Do you buy books?

Not currently. This is a brand new (just started in early-May) business. I hope to buy in the future but I need some time to get settled before I add to the 1,100 books I received from Tell Me A Good Story.

Have a Question?

Please feel free to contact me with any further inquiries.